Service and support from the people who know your Apple TV best.
Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
Enjoy up to 3 years of peace of mind when you buy AppleCare+ for Apple TV.
Every Apple TV comes with a one-year limited warranty and up to 90 days of complimentary technical support. AppleCare+ extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $15, plus applicable tax. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone.
One stop for support
Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- 24/7 priority access to Apple experts via chat or phone
- Global repair coverage
- Mail-in repair: Mail in your Apple TV using a prepaid shipping box provided by Apple
- Carry-in repair: Take your Apple TV to an Apple Store or other Apple Authorized Service Provider
- Express Replacement Service
Hardware coverage
AppleCare+ provides global repair or replacement coverage, both parts and labor, from Apple-authorized technicians around the world.
Service coverage includes the following:
- Your Apple TV
- Included Siri Remote and power cord
- Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $15, plus applicable tax
Software support
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Setting up Apple TV and connecting to your Wi-Fi network and iCloud
- Streaming original shows and movies from Apple TV+
- Using AirPlay to play content from iPhone, iPad, iPod touch, or Mac on your HDTV
