10 € off your first Starcart purchase (for one product valued over 60 €). Use coupon10 € off for one product over 60 €. Coupon code
STAR
See moreMcgraw-Hill Education
The Toyota Way to Service Excellence (Pb)
€33.52€34.20
Product sold and delivered by
Availability
AvailableDelivery fee
Calculated at checkout
Returns
Return fee applies, 14 days
Return conditions
Payment
30 days free payment period for all purchases
Description
The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer. With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and
GTIN
9781265784478
Stores
Starcart may earn a commission when you buy with Starcart or directly from the merchants.
Related products
3 reasons to shop with Starcart
Get the lowest prices
Millions of products from various online stores at the best prices, plus additional Starcart benefits.
Buy with a single cart
With Starcart, you can easily make purchases from different online stores using just one shopping cart.
Pay securely
Starcart handles the payments to the stores for you, making your shopping experience safe and secure.